Dota 2 fails 4399

Dota 2 fails 4399

Hello guys. since 2 days I have been unable to join successful any game. I queued for matchmaking and when it “on” the 10 user have accept the game my screen stays in “Establishing connection” for about 20 seconds and they sent me back to matchmaking. the problem is that the serve punished me each time with 5 minutes waiting and if I try again it will be 24 hours waiting. I have lose all this weekend to play because this error. I have sent request to Steam for help they replied 1 time and then nothing at all. I do not know what I am doing wrong.

I bought battle pass because I thought it was that. same problem.
I updated my profiles, phones and everything. same thing. at this very moment I am punished for I don’t know how long to play.

Message from Steam Support on Jul 2, 2017 @ 12:39am | 1 day ago
I am sorry to hear that you are being penalized for a connection issue. The problem here is that we have penalties for users who fail to accept matches. We wish we could treat connectivity issues differently than deliberate match fixing, but the result of that would be players wishing to abuse the matchmaking system would simply feign disconnection.

With that said, we can attempt to investigate your issue if we have a bit more information.

1). Please attach a console log capturing this behavior.
* Add “-condebug” to your Dota launch options. To do this, right-click Dota 2 from your Library, click Properties.
* Under the General tab, click “Set Launch Options. “. Type: – condebug
* Now launch Dota and queue for a game as normal. When it concludes (or fails), retrieve the console log and send it in reply to this ticket. The console log will be found in the steam\steamapps\common\dota 2 beta\game folder
* Remove – condebug from your launch options when you are done, as leaving it could decrease game performance

2). We need some contextual info, including at what point during matchmaking this disconnect occurs.

3). How often does the problem happen? If not 100% of the time, is there any pattern to when it happens?

4.) Does it happen in a private lobby at the same rate as it happens in normal matchmaking? You can test this issue in private lobbies without any penalties on a disconnect.

5.) Do you see any warnings or error messages when you experience the issue?

Also, I would suggest you follow our basic and advanced troubleshooting guides to fix any possible local issue you may be experiencing.

Basic Troubleshooting FAQ

Advanced Troubleshooting FAQ

Thanks for using Steam,
Cole

Message from you on Jul 2, 2017 @ 12:56am | 1 day ago
1). Please attach a console log capturing this behavior.
* Add “-condebug” to your Dota launch options. To do this, right-click Dota 2 from your Library, click Properties.
* Under the General tab, click “Set Launch Options. “. Type: – condebug
* Now launch Dota and queue for a game as normal. When it concludes (or fails), retrieve the console log and send it in reply to this ticket. The console log will be found in the steam\steamapps\common\dota 2 beta\game folder

I can’t queue, I am penalized.. doesn’t say for how long.
Where is the folder in MAC OS?

* Remove – condebug from your launch options when you are done, as leaving it could decrease game performance

2). We need some contextual info, including at what point during matchmaking this disconnect occurs.
When I am able to find a game, the game is found then accept the game and it load a screen where it says “stablishing connection” and after 10 or 20 seconds send me back to the game searching but the button is red… and it doesn’t allow me to find again until wait for 5 minutes or 30 minutes… or 1 hour…. It is just crazy.

3). How often does the problem happen? If not 100% of the time, is there any pattern to when it happens?

I can’t play since yesterday… I have tried for several time but I am getting tired of being waiting for penalties that it wasn’t happening before….

4.) Does it happen in a private lobby at the same rate as it happens in normal matchmaking? You can test this issue in private lobbies without any penalties on a disconnect.

I just play normal matchmakings… I do not connect to private lobbies… and I just saw that I need to wait 22 hours to try again. Please man… help me out…

5.) Do you see any warnings or error messages when you experience the issue?

Also, I would suggest you follow our basic and advanced troubleshooting guides to fix any possible local issue you may be experiencing.

Message from you on Jul 2, 2017 @ 3:08am | 22 hours ago
20 hours to go. can you unblock me or something before that?

attached some screenshot.

I don’t know where is the file that you mention.

Files attached: Folder. jpg Dota waiting. jpg

Message from you on Jul 2, 2017 @ 5:59pm | 7 hours ago
I am also waiting now for reply from you guys. what is going on?

Message from you on Jul 2, 2017 @ 9:09pm | 4 hours ago
Hey guys.. I have tried to host and I can’t . same thing. establishing connection and then it drops.

Please I lost all my weekend in this problem. what is going on guys?

Files attached: hosting. jpg dota. Dota 2 fails 4399 txt

Message from you on Jul 2, 2017 @ 10:09pm | 3 hours ago
wii you guys answer me any soon?
I just bought battle pass and the same ♥♥♥♥ happening. I can’t play!! please help!

Message from you on Jul 3, 2017 @ 1:28am | 20 minutes ago
Come on guys. I am starting to ♥♥♥♥ off. I waited for 22 hours. I bought the battle pass. I updated my profile. verified again my phone number. I got in a game. and returned to the matchmaking. I turn off Dota to delete the – condebug as you suggested. came back into Dota. Dota 2 fails 4399 queued for a game. going in. and again the same ♥♥♥♥! Establishing connection and drop out. now I need to wait again “try are prevented from matching due to failing. ” you do not answer. 2 days waiting for your advice.